Refund Policy

1. All sales are final

Payments made for Landed plans — including Developer, Business, Professional, and any custom Enterprise arrangement — are final and non-refundable, in full or in part, once an invoice has been paid. This applies regardless of usage during the billing period.

2. Why we don't offer refunds

Each plan reserves rate-limited capacity on infrastructure we operate ourselves, and onboarding is handled individually by our team rather than through automated self-serve billing. Because that capacity and effort are committed at the start of a billing period, we don't prorate or refund based on partial use, early cancellation, or change of mind.

3. Cancelling future billing

You may cancel your plan at any time by contacting our team by email or via Telegram. Cancellation stops future invoices from the next billing cycle onward; it does not refund amounts already invoiced or paid for the current or any prior period.

4. Billing errors

This policy governs discretionary refunds for change of mind or reduced usage. It does not limit your right to dispute a genuine billing error — such as a duplicate charge or an invoice that doesn't match your agreed plan. Report billing errors to our team within 30 days of the invoice date and we'll investigate and correct any confirmed error.

5. Enterprise agreements

Where a signed Enterprise agreement contains payment or refund terms that differ from this policy, the signed agreement controls for that account.

6. Contact

Questions about this policy or a specific invoice can be sent to our team.